Role: Administrator
Location: Nottingham
Type: Permanent
Salary: £25,000

2fawcett are currently recruiting for an Administrator for a growing business a based in Nottingham.

Duties:

• You will join a team responsible for (but not limited to) the day to day service delivery for our key account clients
• Liaising with the client’s management teams and their sites via telephone, email and face to face
• Processing works from enquiry to aftersales care
• Coordinate incoming customer requests in a timely and organised manner
• Programming reactive and planned works
• Liaising with all operational functions and departments to provide customer support and service
• Administration duties
• Delegating work to engineers and sub-contractors, and managing their workload, output, diary management and ensuring they have the equipment required to carry out their tasks
• Liaising with monitoring stations and police forces regarding alarm systems

Requirements:

• Customer service experience within an office environment, ideally within the facilities or security industry
• A passion for delivering excellent customer service
• The ability to form excellent working relationships with clients
• An interest in helping to develop and improve processes and efficiencies
• Proactive, logical and methodical, with a ‘can-do’ attitude and a willingness to learn
• Excellent communication and customer service skills