Salary: £30,000 – £35,000 + Bonus
Location: Lincoln
Type: Permanent, Full-Time

Overview

2fawcett are recruiting for a Sales Support Executive to join a well-established business based in Lincoln on a permanent basis.

You will be part of a collaborative and high-performing sales team, reporting directly to the Sales Manager. This role is pivotal in ensuring the smooth day-to-day running of the sales function, providing essential administrative support, managing customer interactions, and maintaining accurate reporting.

This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.

Key Responsibilities:

• Provide comprehensive administrative support to the sales team.
• Manage and produce weekly customer and internal sales performance reports.
• Support lead generation activities through telesales and market research tools.
• Manage inbound leads via the CRM system, ensuring timely follow-up and accurate reporting.
• Assist with account management for key customers, maintaining strong relationships.
• Process quotations and sales orders accurately via internal systems/portals.
• Proof and validate invoices prior to issue.
• Handle customer queries and calls, ensuring a high level of service at all times.
• Maintain and promote effective use of the CRM system.
• Work cross-functionally with other departments to ensure seamless customer experience.
• Ensure compliance with company policies, including Health & Safety procedures.
• Proactively contribute to continuous improvement within the sales support function.

Requirements:

• Previous experience in a sales support, customer service, or administrative role.
• Excellent organisational skills with the ability to multitask and prioritise workload.
• Strong communication skills, both written and verbal.
• Confident and professional telephone manner.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving and conflict resolution skills.
• IT literate, with good knowledge of Microsoft Office applications.
• Ability to build relationships and communicate effectively at all levels.