Sales Office Administrator
Location: Nottingham
Job Type: Full-time, Permanent
Working Pattern: Office-based

2fawcett Recruitment are recruiting for a confident and commercially minded Sales Office Administrator to join a busy and growing manufacturing business based in Nottingham.

This is much more than a traditional order-processing position. You will manage customer requirements from initial enquiry and quotation through to production and delivery, working closely with customers, suppliers, the sales team and production.

Role & Responsibilities

• Respond to customer enquiries quickly and professionally
• Build strong, long-term relationships with customers
• Prepare quotations using internal costing and pricing systems
• Work with the sales team to help convert enquiries into orders
• Follow up quotations and customer requirements
• Accurately process sales orders onto the internal system
• Check pricing, quantities, specifications, artwork and delivery information
• Send order acknowledgements and keep customers updated
• Purchase materials required for customer orders
• Liaise with suppliers regarding pricing, availability and lead times
• Identify potential supply-chain issues and source alternative solutions
• Monitor live orders throughout the production process
• Work closely with production to communicate priorities and deadlines
• Coordinate urgent and time-sensitive orders
• Resolve customer, supplier and production issues efficiently
• Identify opportunities to support and grow existing customer accounts

Requirements

• Previous experience within sales administration, order processing, customer service, purchasing or a similar role
• Experience within manufacturing, print, packaging, engineering or distribution would be advantageous
• Confident communicating with customers, suppliers and internal departments
• Excellent organisation and the ability to manage several priorities at once
• Strong attention to detail, particularly when checking pricing and specifications
• Commercially aware with an understanding of how purchasing and customer service affect profitability
• Proactive, positive and solutions focused
• Comfortable working within a busy, high-energy environment
• Able to take ownership rather than simply passing problems on
• Strong IT and administration skills

The business is looking to move quickly, so immediate availability and the ability to interview at short notice would be highly desirable.

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