Role: Sales Administrator
Type: Full Time – 36 hours per week (work-life balance rota)
Salary: £26,500 – £27,500 (DOE)

2Fawcett are working with a client based in Sheffield who are recruiting for a Sales Administrator to join their team on a full time basis. This is a fantastic opportunity for someone who is looking for a new opportunity within a growing business.

Responsibilities & Duties

• Process orders ensuring accuracy of data input
• Accurately process Delivery Notes / Invoices
• Liaise with van drivers / couriers regarding deliveries / pick up’s as and when necessary
• Liaise directly with customers via telephone and email
• Liaise with shop floor engineers / operatives to ensure a high service level to customers
• Liaise with sales representatives to ensure customer requirements are met
• Ensure customer information is kept up to date in relevant documents / files
• Ensure current information is communicated to relevant personnel within the company (eg pre-pricing list, repair replacement list, van run list etc) for the warehouse co-ordinator
• Prepare and submit accurate quotations to customers
• Process repair / replacements ensuring customers are contacted in a timely manner
• Liaise with customers regarding telescopes, air tools, diamond knifes and any other items requiring additional work ensuring authorisation is obtained before work is carried out
• Ensure works orders are closed/deleted on completion of work been carried out
• Accurately match order numbers to invoices
• Ensure competent use of customer portals where necessary
• Process non conformances in line with company procedures
• Prepare reports for customers/management as required
• Ensure filing is kept up to date
• Understands the importance of and actively reports Post Market Surveillance

Experience & Qualities

• Ability to multitasl
• Confident telephone manner
• Able to work well under pressure
• Able to work to deadlines
• Confident using computer systems
• Communicate well with all staff members and customers
• Be pro-active
• Continually defines ways to increase customer satisfaction and deepen customer relationships