Role: Office & Operations Manager
Salary: £35,000–£40,000, depending on experience
Location: Daybrook, Nottingham
Job type: Permanent, full-time

We are recruiting for an experienced Office & Operations Manager to join an established and growing business based in Daybrook, Nottingham.

This is a hands-on role involving the smooth running of the office, managing and supporting the team, maintaining excellent customer service and improving day-to-day processes.

Key responsibilities:

• Managing and supporting the office team
• Overseeing customer service and resolving escalated complaints
• Coordinating customer orders with the Sales and Production teams
• Monitoring customer activity and identifying retention and growth opportunities
• Managing purchasing and supplier performance
• Producing weekly KPIs and management reports
• Maintaining ISO 9001 procedures and audit readiness
• Improving systems, reducing errors and increasing efficiency
• Taking ownership of operational issues before they reach senior management

We are looking for a confident and proactive manager who is comfortable making decisions, solving problems and taking full ownership of the office operation.

You will ideally have experience managing an office-based team within a busy operational, manufacturing or customer-focused environment. Experience in purchasing, order management, KPI reporting or ISO 9001 would be advantageous.

This is an excellent opportunity for an experienced Office Manager looking for a varied position with greater operational responsibility and the opportunity to make a real impact.

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