Role: Office & Logistics Administrator

Location: Castle Donington

Salary: £28,000 + benefits

Hours: Full-time, Monday to Friday, with duty weekend cover on a 1-in-5 rotation

Holidays: 25 days plus public holidays

A motivated and customer-focused Office & Logistics Administrator is required to support a leading business near East Midlands Airport.

Key Responsibilities

• Manage and process bookings, ensuring compliance with policies and regulations
• Provide responsive customer support via phone and email, delivering accurate information on rates, schedules, and requirements
• Handle enquiries and complaints professionally, ensuring positive outcomes
• Maintain accurate records and documentation in line with industry standards
• Support operational efficiency by monitoring capacity and assisting in problem-solving
• Oversee office administration tasks to support the wider team

Person Specification

• Strong communication and interpersonal skills with the ability to build positive relationships
• Customer-focused with a professional and helpful approach
• Quick thinker with a problem-solving mindset and ability to remain calm under pressure
• Well-organised with excellent attention to detail and the ability to manage multiple priorities
• Collaborative team player, adaptable and supportive of colleagues
• Comfortable working in a fast-paced, deadline-driven environment