Role: Customer Service Advisor
Type: Full-Time, Permanent
Location: Chesterfield
Hours: 45 hours per week, working 9-hour shifts between 6:00am and 7:00pm on a rota, with 1 Saturday in every 6 weeks
Salary: £29,741.40 per annum + Monthly Team Bonus of up to £110 (Potential annual earnings up to £31,061.40)

The Role

Are you passionate about delivering outstanding customer service and thrive in a fast-paced environment? We’re looking for a Customer Service Advisor to join a busy Operations team.

You’ll be the link between our customers, drivers and operational teams, ensuring freight collections and deliveries run smoothly while providing a first-class customer experience.

This role would suit someone with previous experience in customer service, logistics, transport, operations or administration who enjoys problem solving, building relationships and working as part of a supportive team.

Key Responsibilities

• Coordinate customer deliveries and collections using internal systems.
• Keep customers informed throughout the delivery process with clear and proactive communication.
• Manage customer queries and complaints, ensuring timely resolution.
• Monitor operational performance and identify opportunities to improve efficiency.
• Support the achievement of operational and customer service KPIs.
• Work closely with colleagues across the business to deliver an exceptional customer experience.

About You

We’re looking for someone who:

• Has previous experience in customer service, logistics, transport or administration.
• Has excellent communication skills, both written and verbal.
• Has strong organisational skills and excellent attention to detail.
• Can prioritise workload and remain calm under pressure.
• Enjoys solving problems and making informed decisions.
• Has a positive attitude and a genuine passion for delivering excellent customer service.
• Works well as part of a team and is always willing to support colleagues.