Customer Service Advisor
Nottingham (Hybrid Working)
Full-Time, Permanent
£26,000 – £28,000 + Excellent Benefits

2fawcett are recruiting for a Customer Service Advisor to join a well-established and growing organisation within the healthcare sector. This is an excellent opportunity for someone who is passionate about delivering high-quality customer service in a role that has a meaningful impact.

About the Role

As a Customer Service Advisor, you will provide a responsive, accurate and compassionate service to customers, including patients, carers and healthcare professionals across the UK.

This role offers a hybrid working model, with a combination of office-based work in Nottingham and home working.

Key Responsibilities

• Deliver high-quality customer service via phone, email and online channels
• Accurately process customer orders using internal systems
• Manage enquiries efficiently, resolving issues at first point of contact where possible
• Monitor shared inboxes and respond within agreed service levels
• Maintain accurate records of customer interactions and transactions
• Support the full order lifecycle, including invoicing, returns and query resolution
• Work collaboratively with internal teams to ensure a smooth customer experience
• Handle complaints professionally, ensuring they are investigated and resolved
• Provide administrative support to internal stakeholders and field-based teams
• Follow all processes in line with company and industry standards

About You

• Previous experience in a customer service role
• Strong communication skills with a professional and empathetic approach
• Highly organised with excellent attention to detail
• Confident using multiple systems simultaneously (CRM experience desirable)
• Able to prioritise workload and manage multiple tasks
• Experience handling customer complaints and resolving issues
• A proactive team player with a positive attitude