Customer Service Administrator
Location: Derby
Salary: £26,000 – £32,000
Job Type: Full-time, Permanent

We are recruiting for a Customer Service Administrator to join a busy and established business operating within a specialist technical industry.

This is a varied, fast-paced role where you’ll be the first point of contact for customer enquiries, handling incoming calls and emails, preparing quotations and ensuring enquiries are followed up and dealt with efficiently.

Previous experience within the Fire, Security, Electrical or a similar technical industry would be highly advantageous, as an understanding of technical products and customer requirements will be important within the role.

The Role

• Answer incoming customer enquiries via telephone, email and website
• Provide a professional and helpful first point of contact for customers
• Prepare and issue customer quotations
• Follow up quotations and outstanding enquiries
• Manage sales enquiries through an internal ticketing system
• Direct customer service enquiries to the appropriate team or process
• Update and maintain accurate information on internal systems
• Liaise with colleagues to ensure customer queries are resolved efficiently
• Manage multiple enquiries and priorities within a busy environment
• Provide general administrative support to the wider team

About You

We’re looking for someone who is confident, organised and comfortable working within a busy customer-focused environment.

You will ideally have:

• Previous customer service, sales administration or sales support experience
• Experience within Fire, Security, Electrical or a related technical sector
• A confident and professional telephone manner
• Strong written and verbal communication skills
• Excellent organisation and prioritisation skills
• Good working knowledge of Microsoft Office
• Confidence learning new systems and processes
• A proactive approach to following up customer enquiries

Previous sales experience would be advantageous but isn’t essential. We would also be interested in speaking with candidates from a technical or engineering background who are looking to move into a customer-focused office-based role.

This is a great opportunity to join an established business in a varied role where you’ll have plenty of customer interaction and responsibility.