Location: Derby
Salary: £26,000 – £28,000
Contract: Full-time, Permanent

The Opportunity:

We are recruiting a Customer Service Administrator for an established specialist engineering business based in Derby.

This is a busy and varied position combining customer service with administration and coordination. You will act as a key point of contact for customers, managing enquiries and ensuring information is communicated accurately between customers, engineers and internal departments.

Key Responsibilities:

• Acting as a first point of contact for customer enquiries.
• Managing incoming telephone calls and emails professionally.
• Processing customer bookings, amendments and cancellations.
• Responding to queries and providing customers with accurate updates.
• Investigating complaints and working with internal teams to identify suitable solutions.
• Coordinating schedules and making amendments when required.
• Liaising with engineering, operational and administrative departments.
• Maintaining accurate customer, job and project records.
• Updating internal systems and databases.
• Preparing correspondence and general documentation.
• Monitoring outstanding enquiries and following up on agreed actions.
• Ensuring customers receive a consistently high level of service.
• Working towards quality, service and performance targets.
• Following GDPR, confidentiality and company procedures.
• Providing general administrative support to the wider business.
• Supporting and training new team members when required.

About You:

The ideal candidate will have:

• Previous experience in customer service, administration, customer support or a similar role.
• Experience working within a fast-paced environment.
• A confident and professional telephone manner.
• Strong written and verbal communication skills.
• Experience managing complaints or challenging customer conversations.
• Excellent organisation and time-management skills.
• Strong attention to detail and accurate data-entry skills.
• The ability to manage several enquiries and priorities at once.
• Confidence using Microsoft Office and internal customer-management systems.
• A good understanding of GDPR and confidentiality.
• A calm, positive and solutions-focused approach.
• The ability to build effective relationships with customers and colleagues.

Previous experience within engineering, manufacturing, transport or another technical environment would be beneficial but is not essential.

What’s on Offer:

• Full-time, permanent position.
• Supportive and collaborative working environment.
• Training and development opportunities.
• Opportunity to join an established and growing specialist business.
• Varied role with regular contact across different departments.