Type: Full-time, Permanent

About the Role:

Due to continued growth and an exciting business merger, we are looking for a Customer Service Administrator to join our busy and supportive team.

This is a varied role combining customer service, sales support, administration, and online marketplace support. The successful candidate will be highly organised, customer-focused, and confident managing multiple tasks in a fast-paced environment.

Key Responsibilities:

• Handling inbound customer calls and email enquiries.
• Processing customer orders and updating internal systems accurately.
• Supporting customers with product, delivery, and order queries.
• Managing customer records, spreadsheets, and CRM systems.
• Supporting the sales team with customer follow-ups and administration.
• Managing enquiries through online marketplaces including Amazon and eBay.
• Resolving customer issues and escalating where required.
• Monitoring online customer reviews and feedback.
• Support the wider sales team with customer follow-ups and account administration.
• Make outbound calls to existing customers where required.
• Assist with upselling and promoting additional products and services.
• Liaising with warehouse and fulfilment teams regarding orders and deliveries.
• General office and administrative support duties.

Skills & Experience Required:

• Previous experience within customer service, administration, or sales support.
• Strong communication and organisational skills.
• Good working knowledge of Microsoft Office, particularly Excel.
• Professional telephone manner and customer-focused attitude.
• Ability to multitask and work well under pressure.
• Experience with CRM systems or online marketplaces would be advantageous.