Location: Gainsborough

Type: Permanent

A well-established and growing manufacturing business is looking to recruit an experienced Customer Service Administrator to join their busy commercial team.

This is an excellent opportunity for a highly organised and customer-focused individual who enjoys managing client accounts, coordinating orders and building strong working relationships across multiple departments.

The Role:

Working as the key contact for customers, you will be responsible for managing accounts internally from order placement through to delivery, ensuring a high level of customer service at all times.

Duties will include:

• Managing customer accounts on a day-to-day basis.
• Processing orders, call-offs and confirmations.
• Handling customer enquiries, delivery updates and invoice queries.
• Managing stock levels, forecasts and aged stock.
• Coordinating with planning, production, technical and sales teams.
• Supporting product launches and artwork approval processes.
• Maintaining CRM systems and customer records.
• Handling complaints through to resolution.
• Building strong customer relationships and identifying opportunities for account growth.
• Producing sales and customer data when required.

The successful candidate will ideally have:

• Previous experience within customer service, account management, internal sales or order processing.
• Strong communication and relationship-building skills.
• Excellent organisational and time management abilities.
• High attention to detail.
• The ability to work under pressure and manage multiple priorities.
• Good Excel and Microsoft Office skills.
• A proactive and positive approach.
• Experience within manufacturing, packaging or a fast-paced commercial environment would be advantageous.