Pay: £26,000+ (Dependent on Experience)

Location: Mansfield

Job Types: Full-time, Permanent

Work Location: In person

The Role:

An established and growing engineering/manufacturing business is seeking an experienced Customer Service Administrator to support day-to-day operational activity. This is a varied, fast-paced role requiring strong organisation, attention to detail, and confidence working across multiple internal teams and external suppliers.

You will play a key role in ensuring customer queries, orders, and operational processes are handled efficiently from start to finish.

Key Responsibilities:

• Managing high-volume internal and external customer queries via phone and email.
• Processing customer quotations, orders, and payment setups.
• Coordinating procurement activity, liaising with suppliers, and supporting stock control.
• Handling customer complaints and queries professionally through to resolution.
• Processing invoices, credits, and claims, resolving discrepancies end-to-end.
• Updating, validating, and maintaining accurate data across SAP and other business systems.
• Supporting logistics, scheduling, and prioritisation of operational workloads.
• Working closely with operations, finance, and supply chain teams to ensure smooth delivery.

About You:

• Previous experience in a Customer Service, Operations, or Sales Support role.
• Comfortable managing multiple tasks in a fast-paced environment.
• Strong administrative and organisational skills with high attention to detail.
• Confident communicator with customers, suppliers, and internal stakeholders.
• Able to work autonomously, prioritise effectively, and take ownership of tasks.
• Reliable, dependable, and proactive in approach.