Customer Service Administrator
Pay: £26,000.00-£27,000.00 per year
Location: Burton upon Trent, DE14
Job Type: Full Time Temp – to – Perm
Hours: Monday to Friday, 9:00am – 5:00pm (1 hour lunch break)

We are recruiting on behalf of a well-established, market-leading manufacturing business. An opportunity has arisen for a Customer Service Administrator to join a busy and supportive customer service team.

This role is ideal for someone who enjoys working in a fast-paced environment, managing customer orders, and supporting key accounts while delivering an excellent service.

Key Responsibilities:

• Processing customer orders using an in-house management system
• Liaising with customers regarding deliveries and order scheduling
• Maintaining and updating customer stock sheets
• Arranging call-offs from stock
• Communicating with the Production team and Account Managers
• Managing projects such as rebrands and new product launches, tracking from start to finish
• Attending occasional face-to-face customer meetings
• Generating purchase orders (POs) for outwork jobs
• General administrative duties and filing within the department

Full training will be provided.

Skills & Experience Required:

• Excellent customer service skills
• Ability to work under pressure in a fast-paced environment
• Strong multitasking and prioritisation skills
• Good numeracy skills
• Excellent communication and interpersonal skills
• High attention to detail
• Ability to learn technical information
• Ownership of workload and customer accounts
• Team player, able to support colleagues when required
• Able to follow processes and instructions accurately
• Computer literate, with strong Excel skills

What’s on Offer:

• Full-time, temp to perm
• Working hours: 9:00am – 5:00pm, Monday to Friday
• Free on-site parking
• 26 days holiday plus bank holidays
• Full training and ongoing support

If you are an organised, detail-focused professional with strong customer service skills, we would love to hear from you.