Location: Burton Upon Trent, DE14
Job Type: Full Time, Permanent
Hours: Monday to Friday, 9:00am – 5:00pm (1 hour lunch break)

We are recruiting on behalf of a well-established, market-leading manufacturing business. An opportunity has arisen for a Customer Service Administrator to join a busy and supportive customer service team.

This role is ideal for someone who enjoys working in a fast-paced environment, managing customer orders, and supporting key accounts while delivering an excellent service.

Key Responsibilities:

• Processing customer orders using an in-house management system.
• Liaising with customers regarding deliveries and order scheduling.
• Maintaining and updating customer stock sheets.
• Arranging call-offs from stock.
• Communicating with the Production team and Account Managers.
• Managing projects such as rebrands and new product launches, tracking from start to finish.
• Attending occasional face-to-face customer meetings.
• Generating purchase orders (POs) for outwork jobs.
• General administrative duties and filing within the department.

Full training will be provided.

Skills & Experience Required:

• Excellent customer service skills.
• Ability to work under pressure in a fast-paced environment.
• Strong multitasking and prioritisation skills.
• Good numeracy skills.
• Excellent communication and interpersonal skills.
• High attention to detail.
• Ability to learn technical information.
• Ownership of workload and customer accounts.
• Team player, able to support colleagues when required.
• Able to follow processes and instructions accurately.
• Computer literate, with strong Excel skills.

What’s on Offer:

• Full-time, permanent position.
• Working hours: 9:00am – 5:00pm, Monday to Friday.
• Free on-site parking.
• 26 days holiday plus bank holidays.
• Full training and ongoing support.

If you are an organised, detail-focused professional with strong customer service skills, we would love to hear from you.