Salary: £24,000 – £26,000
Location: Burton
Type: Full-time, Permanent

2fawcett are currently recruiting a Customer Service Advisor to join their client based in Burton on a full-time, permanent basis.

Role & responsibilities:

• Answer inbound calls and emails from customers
• Resolve customer complaints and issues
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome
• Manage and respond to product queries on customer marketplaces
• Ensure product listings are accurate, up-to-date, and optimised for search visibility
• Make outbound calls to existing and potential customers
• Identify customer needs and recommend relevant products or services

Requirements:

• Full UK driving license
• Proficiency in Microsoft Excel and other office software
• Strong communication skills, both written and verbal