Customer Account Executive
Gainsborough (DN21)
Full Time | 8:30am – 5:00pm
Salary: £29,000

A well-established and growing manufacturing business based in Gainsborough is seeking a proactive and customer-focused Internal Account Executive to join their commercial team.

This is an excellent opportunity for someone who enjoys managing customer relationships, coordinating internal departments and ensuring the smooth delivery of orders and projects.

The Role

As Internal Account Executive, you will act as the main point of contact for customer accounts, managing day-to-day requirements and delivering a consistently high level of service.

You will work closely with Sales, Studio, Commercial, Planning, Materials, Production, Technical and Despatch teams to ensure orders are processed efficiently and customer expectations are met.

Key Responsibilities

• Manage customer accounts and provide a high standard of service across calls, emails and enquiries
• Maintain accurate records across CRM systems, trackers and internal folders
• Coordinate with internal and external teams to support order processing and resolve issues
• Communicate clearly and professionally with customers and colleagues
• Meet individual KPIs and contribute to overall team performance
• Attend internal meetings as required
• Maintain high attention to detail to minimise errors
• Follow established processes and procedures consistently
• Provide cover for holidays, sickness and reception when required
• Support occasional Saturday mornings on a rota basis
• Confidently use Excel, ERP systems and Microsoft Office