Role: Business Support Administrator
Type: Full time 35 hours per week
Salary: £24,000 – £26,000
Location: Rotherham
Start Date: Immediately

2Fawcett Recruitment are working with a well-established client located in Rotherham who are seeking an experienced Administrator to join their team.

Within this role, you will be supporting internal and external stakeholders. You will form the hub of the business supporting customers, suppliers and colleagues. This role provides vital administrative and operational support to ensure the smooth running of day-to-day activities.

Responsibilities

• Reconciliation of customer direct debit and ad-hoc payments
• New supplier onboarding- reviewing new supplier requests ensuring all due diligence requirements are met
• Supplier Reviews – reviewing existing suppliers on an interim basis to ensure all due diligence requirements are still being followed, identifying and actioning any changes
• Supporting / Implementing commercial changes – creating and issuing new commercial terms to suppliers for signature and applying new terms to the core systems
• Controlling creation of new campaigns
• Processing of customer postal documents
• Completing partial settlement requests and identifying potential settlements
• Inbound and outbound calls support to the wider customer facing team; including general queries and taking customer payments
• Processing customer writes offs, settlement quotes, and other admin duties.
• Monthly processing and checking of supplier commission payments
• Daily direct debit processing
• Liaising with the IT department / management, providing assistance during the testing of new procedures/processes (Vienna)
• Maintain professional and respectful communication with customers and suppliers
• Support to wider business support team for complaints, supplier service, and sales
• Creation and maintenance of supplier user log ons
• Processing of DSARs
• Providing account management support to suppliers

Requirements

• Excellent organisation skills
• Excellent written and verbal communication skills
• Flexibility
• Problem-Solving
• Confidentiality

Benefits

• 25-days annual leave, plus bank holidays
• Free onsite parking
• Pension contribution
• Wellbeing discounts