Salary: £25,500
Location: Burton upon Trent
Full Time | Permanent

We are currently recruiting on behalf of an established transport and logistics business seeking a Administrator to join its busy operational team.

The successful candidate will process customs instructions, prepare accurate documentation and maintain customs records. This opportunity would suit someone with customs, freight forwarding or logistics administration experience who is highly organised and confident communicating with customers.

Key Responsibilities

• Receive and process customer customs instructions via telephone, email and online transport portals
• Prepare accurate customs documentation using the company’s customs service provider
• Ensure all information is complete and compliant before submitting customs declarations
• Enter customer orders accurately onto the Transport Management System for invoicing
• Maintain complete and accurate customs records
• Identify and report errors, discrepancies or non-conformances to management
• Prepare weekly customs activity reports
• Liaise with customers to resolve queries and obtain missing documentation
• Support client meetings when required
• Proactively contact existing customers to identify additional customs-related requirements
• Work closely with the wider operational team to provide an efficient and reliable service

About You

• Previous experience within customs administration, freight forwarding, transport or logistics would be beneficial
• Strong administrative skills with excellent attention to detail
• Confident using internal systems, customer portals and Microsoft Office
• Able to manage multiple instructions and work accurately to deadlines
• Professional and confident when communicating with customers
• Proactive, organised and commercially aware

What’s on Offer

• Salary of £25,500
• Permanent, full-time position
• Burton upon Trent location
• Opportunity to join an established transport and logistics business
• Supportive and collaborative working environment
• Ongoing development within the customs and freight sector