Salary: £23,000 – £27,000
Location: Sheffield S9
Type: Full time, Permanent, Office Based

2fawcett are currently recruiting an Administrator for a growing business based in Sheffield. You will have experience in customer service and office based administration positions, and be able to work in a fast paced environment in a varied role.

Duties include:

• Carry out a wide range of general administrative tasks to support daily operations
• Respond promptly and professionally to customer queries and technical support requests
• Administer customer credit account payments, including issuing reminders and following up as needed
• Manage incoming telephone calls and emails from customers placing orders or making enquiries
• Enter and maintain accurate records in the service administration software
• Process invoices using Sage accounting software.
• Analyse customer and product performance data to support strategic decisions
• Assist the sales team with customer reports, communications, and quotations when required
• Take a proactive approach in all areas of work to contribute to the continuous improvement and growth of the business

The ideal candidate for this role:

• Excellent customer service skills
• Strong communication skills both verbal and written
• Experience on Sage is beneficial
• Friendly and confident
• An understanding of logistics is desirable
• Any experience with social media would also be a desirable skill but not essential