Salary: £35,000 – £45,000

Job Type: Full-time, Permanent

The Opportunity:

2fawcett are recruiting for an organised and proactive Account Manager to join a specialist manufacturing business within a fast-paced and customer-focused environment.

This is a varied role focused on managing customer relationships, coordinating enquiries and quotations, supporting project delivery, and ensuring a smooth customer experience from initial enquiry through to completion.

You will work closely with internal technical and production teams while maintaining strong communication with customers and supporting the day-to-day coordination of projects and commercial activity.

What You’ll Be Doing:

– Managing customer enquiries and ongoing account activity.
– Building and maintaining strong customer relationships.
– Preparing and coordinating quotations from customer specifications and drawings.
– Supporting project coordination and delivery expectations.
– Working closely with technical and production teams to ensure smooth communication.
– Maintaining accurate customer records and system updates.
– Monitoring ongoing projects and escalating any potential issues where required.
– Supporting quality, compliance, and continuous improvement processes.
– Providing excellent customer service and communication throughout.

What We’re Looking For:

– Previous experience within account management, customer service, or administration.
– Experience within manufacturing, engineering, or industrial sectors preferred.
– Strong organisational and communication skills.
– Ability to manage multiple priorities in a busy environment.
– Good attention to detail and problem-solving ability.
– Confident IT skills and experience using internal systems or CRM software.
– Positive, professional, and team-focused approach.

What’s On Offer:

– Competitive salary.
– Career progression opportunities.
– Supportive and collaborative team environment.
– Varied and interesting workload.
– Opportunity to join a stable and growing business.