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Role:                                   Service & After Sales Coordinator
Salary:                                 £22,000 – £23,000
Location:                             Sheffield
Type:                                   Full-time, Permanent


2fawcett are recruiting for a Service & After Sales Coordinator to join an exciting business in Sheffield on a permanent basis. You will be responsible for the delivery of service support to service the UK’s customer base. The Service & After Sales Coordinator will be proactive in assisting customer requirements.

The Role & Responsibilities of the Service & After Sales Coordinator

  • Responsible for delivery of start-to-end service process for our current UK customer base.
  • Managing own time to deliver our service levels and exceed our customer expectations.
  • Receiving and managing inbound calls and emails.
  • Act as point of contact for an allocated portfolio of customers.
  • Pro-actively identify new opportunities with current customers for the business development team to qualify.
  • Quoting customers with the intent of winning business.
  • Sales quotations and order processing.
  • Pro-active engagement with current customers to ensure no loss of business to competitors.

Requirements of the Service & After Sales Coordinator  

  • Expert in the use and execution of ERP is a requirement for this role.
  • Confident in managing all aspects of customer service delivery.
  • Strong relationship building skills with a high degree of responsiveness and integrity.
  • Must possess outstanding communication skills.
  • A proven track record of customer service and after-sales within the UK manufacturing industry.
  • A person with a hard-working ethos who is disciplined and reliable in executing company processes and strategies.
  • An open personality that can fit with the company’s culture of integrity and respect for colleagues.
  • Energetic, upbeat professional who is comfortable working in a dynamic, fast paced, competitive environment.
  • Ability to work on own initiative, as well as part of a team.
  • A strong drive to progress their own career.

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