Salary: Competitive

Type: Full-time

Location: Various locations across the UK, with travel to Ireland and France

Overview:

Join a pioneering engineering company that has been at the forefront of the thermal cutting. We design and manufacture cutting-edge machines and develop innovative in-house software solutions. Our latest advancements include state-of-the-art fiber laser cutting machines capable of extraordinary speeds and precision. If you’re passionate about engineering and committed to delivering exceptional customer experiences, this is the role for you!

Responsibilities:

• Installation & Commissioning: Take charge of installing and commissioning CNC plasma, oxyfuel, and laser cutting machines to our high standards.
• Customer Training: Provide top-notch training to customers, ensuring they understand the operation and maintenance of their machines.
• Collaboration & Knowledge Sharing: Work closely with fellow engineers to enhance service quality and support the overall success of the team.
• Customer Relations: Utilize your mechanical expertise to explain necessary spare part replacements during services and promote service contracts to clients.
• Performance Metrics: Deliver against key support performance metrics, focusing on quality and customer satisfaction.
• Travel: Support installations primarily within the UK & Ireland, with occasional travel to Scotland, England, and France.

Desirable Requirements:

• Mechanical Expertise: Strong mechanical skills, particularly in leveling and rail adjustments. Electrical knowledge is a plus.
• Organizational Skills: Hyper-organized with the ability to prepare meticulously for each job and arrive punctually.
• Communication Skills: Confident in engaging with customers and explaining complex technical details in an approachable manner.
• CNC Proficiency: Comfortable operating CNC machinery and understanding its intricacies.
• Experience: A minimum of 10 years in installing and servicing industrial machines.
• Tech-Savvy: Proficient in written and spoken communication, with solid PC skills and familiarity with the MS Office suite.
• Travel Flexibility: Willingness to travel extensively, averaging 2 nights away per week.
• Growth Mindset: A passion for continuous learning and a proactive approach to new challenges.
• Integrity: Honest, punctual, and holding a full, clean driving license.

Benefits:

• Competitive salary package
• Company car and mobile phone
• Life and Healthy Insurances
• Cas Back and additional benefits
• Opportunities for professional growth and development
• A dynamic work environment where your contributions are valued
• An inclusive workplace that welcomes individuals from diverse backgrounds and cultures