Salary: £32,000 – £38,000
Location: Heanor
Type: Full-time, Permanent

2fawcett are currently recruiting a Customer Service Manager to join their client based in Heanor on a full-time, permanent basis. They are looking for an experienced and motivated leader to manage their call centre team, drive sales, and ensure outstanding customer service, overseeing a team of 15 agents.

Role & responsibilities:

• Lead, coach, and motivate the team to achieve sales and service excellence
• Drive sales performance with accurate product and service knowledge
• Oversee team operations to ensure prompt responses and efficient workflows
• Collaborate with Marketing to improve customer experience and conversion rates

Requirements:

• Proven experience managing customer service or sales teams
• Strong sales skills and experience in customer relationship management
• Excellent communication and leadership abilities
• Automotive or technical knowledge is a plus

Hours:

Monday – Friday, 9am – 5.30pm