Customer Service Administrator
Location: Derby
Salary: £26,000 – £28,000 DOE
Hours: 8.30-5pm

We are recruiting on behalf of our client for an experienced Customer Service Administrator to join a fast-paced operations team.

Key Responsibilities

• Handle customer enquiries via phone, live chat, and website
• Provide order updates, tracking information, and delivery support
• Manage returns and refunds
• Resolve delivery issues, missing or defective goods, and complaints
• Liaise with suppliers, warehouse, and internal teams
• Process and allocate customer orders efficiently
• Offer alternatives for backordered items to minimise cancellations
• Maintain accurate records and support reporting requirements

The Ideal Candidate

• Previous customer service or order processing experience
• Confident handling customer complaints and problem resolution
• Highly organised with strong attention to detail
• Comfortable working across multiple systems and suppliers
• Strong communication and time-management skills

What’s on Offer

• Competitive salary
• Stable, growing business
• Supportive team environment