Type: Permanent

Location: Ripley

Salary: £26,500

2fawcett are currently recruiting a Customer Service Administrator to join their client based in Ripley on a full-time, permanent basis.

Role & responsibilities:

• Delivering a high level of customer service excellence
• Responsible for assigned Customer base ensuring all aspects of the Customer’s order are managed and customer enquiries are handled efficiently
• Ensure quotations and sample requests are prepared in a timely manner
• Process all incoming orders onto the system
• Manage the Debit/Credit Note process to Customer and Company requirements
• Manage any customer Complaints & Returns effectively and efficiently
• Prepare Customer drawing presentations using CAD software when required
• Meet operational targets set for team/Department
• Liaise with Supply Chain and 3rd parties

Hours:

8.30am – 5pm with 1 hour lunch