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Job Role: After Sales & Recruitment Administrator
Location: Sandiacre, NG10
Salary: £25,000
Type: Permanent – TO START ASAP!

Overview of the After Sales & Recruitment Administrator
2fawcett are recruiting for a great opportunity for a After Sales & Recruitment Administrator for a dynamic and established business due to growth. Our client is looking for a keen learner, who is excited to work with existing customers (in after-sales) and potential new colleagues (in recruitment), both giving them the best experience of dealing with our company.

Firstly, the after-sales role, you will be reaching out to existing customers. You will manage a group of customers and build a rapport with them. You feel comfortable speaking with them on the phone (outbound calls). You will also answer inbound calls as a second line of defence.

Secondly, as recruitment administrator, you will provide end-to-end recruitment for various positions within the company, in an effective and timely manner.

Responsibilities for the After Sales & Recruitment Administrator

  • Consumables expert: you will learn a lot (and very quickly) about how consumables work, so you can provide the best possible customer care to existing customers
  • Retention & increase sales with current customer base: you will ensure each customer is receiving the best customer care possible by being their main point of contact for “anything after-sales”. Nudge them towards buying into the business offering of consumables and service contracts through carefully built up relationships.
  • Reconnect with customers we haven’t heard from in a while
  • Supporting the sales team: Helping with the administration of incoming sales enquiries, recording these on our CRM and liaising with the correct sales representative, monitoring of sales enquiries via our Facebook page.
  • General Administration duties: This includes answering incoming calls in a timely, effective and friendly manner, managing expenses, and welcoming visitors to the business.

Possible development for this role in the future would include:

  • Recruitment Administration: Advertising, liaising with agencies and candidates, organising and conducting interviews. As a small company, we can make the difference by being fast; between the first interview round and the offer we like to leave less than 9 working days.

Requirements of the After Sales & Recruitment Administrator

  • A passion for delivering first-class customer experience; you go the extra mile to get customers as fast as possible to the answer they need
  • You are driven and you take ownership of tasks without anyone asking you to do them
  • You love to be organised and use technology to do this(e.g. spreadsheets) completing a variety of tasks to a high standard and keep ‘many plates spinning’
  • You are able to apply a basic level of mathematics to problem solving
  • You are enthusiastic, and love to speak to people on the phone
  • You are excited to work in an innovative manufacturing environment with ambitious growth plans
  • When faced with a problem, you come up with solutions
  • You have growth mentality – eager to learn, ready to throw yourself on new things
  • You are punctual, reliable, and honest
  • You have a permit to work in the UK

What you will get in return

  • A fun workplace and a safe environment to learn
  • A very supportive team which will help you to feel at home very quickly.
  • The chance to contribute to the growth of the company
  • The ideal workplace to build on your existing skills and to develop new ones supported by your colleagues
  • 25 Days Holiday + Bank Holidays

To apply for this job email your details to laura@2fawcett.com

2fawcett